January 9th 2015

Watch: What to Do if You Have a Complaint About an Optician

The OCCS have produced several short video guides for consumers to explain how to raise your concerns with your optician. Some of us are worried about making a complaint, and others appreciate guidance on how to ensure their complaint is made constructively.

The short video guides explain what to do initially and also how to contact us if the optician and the practice have not been able to resolve your concerns.

You can also call us if you would like to speak to one of our complaint mediators. 

March 19th 2024

Nockolds Continues Successful OCCS Partnership Following Competitive Pitch

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March 5th 2024

Top 5 Strategies for Effectively Managing Complaints

Much as it might not be desirable, in healthcare, handling complaints is an inevitable part of business. Whilst inevitable, research and experience has taught us that if they are managed effectively, complaints can be resolved…
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March 5th 2024

Glaucoma: Answering the Most Popular Questions

Glaucoma, often referred to as the "silent thief of sight," is a progressive eye condition that can lead to irreversible vision loss if left untreated. As one of the leading causes of blindness worldwide, it's…
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