Training and Workshops

The OCCS delivers a number of CET training and workshops around the country throughout the year.

Further Details and Booking
For further details on timings and venues, or to express interest or book on to one of these events, please contact enquiries@opticalcomplaints.co.uk.





100% Optical


Date:
 14th January 2019

Time: 2pm

Venue: ExCel London, E16 1XL





Specsavers Mini PAC


Date:
 5th March 2019

Time: TBC

Venue: East Midlands, details TBC





Specsavers Mini PAC


Date:
 6th March 2019

Time: TBC

Venue: Peterborough, details TBC





Specsavers Mini PAC


Date:
 10th March 2019

Time: TBC

Venue: Birmingham, details TBC





Specsavers Mini PAC


Date:
 20th March 2019

Time: TBC

Venue: Durham, details TBC





Specsavers Mini PAC


Date:
 21st March 2019

Time: TBC

Venue: Glasgow, details TBC





Cambridge LOC


Date:
 21st March 2019

Time: 7.30am

Venue: Holiday Inn, Impington, CB24 9PH





Specsavers Mini PAC


Date:
 26th March 2019

Time: TBC

Venue: London, details TBC





Specsavers Mini PAC


Date:
 27th March 2019

Time: TBC

Venue: Winchester, details TBC





Optrafrair


Date:
 30th March - 1st April 2019

Time: TBC

Venue: NEC Birmingham, B40 1NT





Specsavers Mini PAC


Date:
 2nd April 2019

Time: TBC

Venue: Bolton, details TBC





Specsavers Mini PAC


Date:
 7th April 2019

Time: TBC

Venue: Dublin, details TBC





Specsavers Mini PAC


Date:
 9th April 2019

Time: TBC

Venue: Belfast, details TBC





Specsavers Mini PAC


Date:
 28th April 2019

Time: TBC

Venue: London, details TBC





Specsavers Mini PAC


Date:
 8th May 2019

Time: TBC

Venue: Plymouth, details TBC





Specsavers Mini PAC


Date:
 9th May 2019

Time: TBC

Venue: Bristol, details TBC

Since 1 April 2014, the OCCS has assisted over 4,500 consumers and practices to resolve their consumer complaints. Jennie Jones, head of the OCCS, explains: ‘We are delighted that the OCCS  is seen as an effective and useful service, providing independent and impartial mediation and advice. The team does an amazing job ensuring that both the consumer and the practice feel heard, understood, and importantly, helped to find a very practical resolution to the complaint. Mediation is not about judgment or deciding who is right. It is about understanding each other’s perspective to be able to find an answer both can accept. We will soon be reporting on our 4th year in action, and look forward to sharing even more insight and useful information for all involved in optics.'