Training and Workshops

The OCCS delivers a number of CET training and workshops around the country throughout the year.

How to Book
If you would like to find out more or book on to one of these events, please contact enquiries@opticalcomplaints.co.uk.





Boots CET Event

Candour, Consent and Complaints

Date: 3rd December 2017

Time: 11.15am and 1.30pm

Venue: Hilton Hotel, Manchester, ML3 4LQ





Boots CET Event

Candour, Consent and Complaints

Date: 10th December 2017

Time: 11.15am and 1.30pm

Venue: The County Ground, Edgbaston, Birmingham, B5 7QU





Bradford LOC

Candour, Consent and Complaints

Date: 15th January 2018

Time: 11am

Venue: University of Bradford, Bradford, BD7 1DP

Since 1 April 2014, the OCCS has assisted over 4,500 consumers and practices to resolve their consumer complaints. Jennie Jones, head of the OCCS, explains: ‘We are delighted that the OCCS  is seen as an effective and useful service, providing independent and impartial mediation and advice. The team does an amazing job ensuring that both the consumer and the practice feel heard, understood, and importantly, helped to find a very practical resolution to the complaint. Mediation is not about judgment or deciding who is right. It is about understanding each other’s perspective to be able to find an answer both can accept. We will soon be reporting on our 4th year in action, and look forward to sharing even more insight and useful information for all involved in optics.'