Training and Workshops

The OCCS delivers a number of CET training and workshops around the country throughout the year.

How to Book
If you would like to find out more or book on to one of these events, please contact enquiries@opticalcomplaints.co.uk.





Boots CET Event

Candour, Consent and Complaints

Date: 3rd December 2017

Time: 11.15am and 1.30pm

Venue: Hilton Hotel, Manchester, ML3 4LQ





Boots CET Event

Candour, Consent and Complaints

Date: 10th December 2017

Time: 11.15am and 1.30pm

Venue: The County Ground, Edgbaston, Birmingham, B5 7QU





Bradford LOC

Candour, Consent and Complaints

Date: 15th January 2018

Time: 11am

Venue: University of Bradford, Bradford, BD7 1DP

2016-17 has been an incredibly busy year for the OCCS. As practices become more aware of what we do, and consumers learn more about the service, we have seen an increase of 45% in complaint enquiries. There are over 22 million sight tests and eye examinations each year. The overwhelming majority of these are an efficient and positive experience for the consumer and the practice. The OCCS is here to help when a complaint arises and on the rare occasion, that the consumer’s concerns cannot be resolved. Just over half of the enquiries received concern complaints at an early stage and we encourage the consumer to raise their concerns with the practice. If matters cannot be resolved, we are here and I am incredibly proud of the OCCS team’s commitment and dedication to helping find a resolution for both parties. The 2016-17 OCCS Annual Report is now available and provides more information on the OCCS activity during 2016-17 and what we can learn from these complaints and enquiries going forward.