Who can complain?
Anyone who is receiving, or has received, goods or services from an optical practice using the services of an optician* registered with the General Optical Council can lodge a complaint with the OCCS.
* ‘Optician’ means an Optometrist (Ophthalmic Optician), a Dispensing Optician or a company practising as either or both.
If a patient is unable to complain for himself/herself, then someone else - usually a relative or close friend - can act on his/her behalf; but in such a case the OCCS will require written authority from the patient appointing the representative before the complaint can be registered.
To comply with data protection legislation, before registering a complaint, the OCCS will need an authority signed by or on behalf of the complainant.
How to complain
Whenever possible, a complaint should first be made without delay direct to the practice from which the goods or services were received to provide the opportunity for the optician to sort out the problem straight away.
If the matter cannot be resolved by a direct approach, or if you would prefer to talk to someone who is not involved with the practice concerned, then you should contact the OCCS as soon as possible after your approach to the practice fails to reach a solution that is acceptable to you.
Click here for more information on how to proceed if you have a complaint.
OCCS
PO Box 219
Petersfield
GU32 9BY
PO Box 219
Petersfield
GU32 9BY
