The First Step
The first and most important thing to do if you feel you have cause for complaint is to contact the practice and explain the problem.
In many cases, you will find that your concern can be resolved without difficulty. If it is not, ask if the practice is one of a group.
If it is, the practice manager will give you the name and address to which you send your complaint. If you are still worried - and if your eyes were examined under the NHS - the local Primary Care Trust may be able to help you. The address will be available in the practice, as will be the address of the local bodies such as Trading Standards and Citizens Advice Bureau who may, if you wish, help to make the complaint.
The Second Step
If, after this, your problem has not been resolved.
Write to OCCS at the address on the HOME page of this web site and every effort will be made to try to reach a solution between you and the practitioner.
OCCS will need the following information:
1. The name and address of the practice.
2. The name(s) of the practitioners involved.
3. The date(s) when the problem occurred.
4. A full explanation of the problem.
OCCS can only help you - if you have tried, but failed, to solve the problem in the way described in the first step.
Click here for information on how the OCCS works.
