Useful Links

Useful Links

Please find below a section of useful websites that will aid you with the complaint process and will provide you with further information.


Corporate Customer Care Teams

Boots Opticians
T:  0345 070 8090
E:  boots.customercare_team@boots.co.uk
W: http://www.boots.com/opticians/opticians-faqs  

Vision Express (UK) Ltd
T:  0800 0382 177
E:  customer.care@visionexpress.com
W: https://www.visionexpress.com/customer-services/contact-us/

Optical Express
T:  01236 795015
E:  customerservices@opticalexpress.com

ASDA Opticians
T:  0800 479 8716
E:  customerservices@opticians.asda.com 
 
Tesco Opticians
T:  0345 601 3479
E:  help@tescoopticians.com
W: https://www.tescoopticians.com/contact-us/

Scrivens
T:  0800 626 427
E:  customercare@scrivens.com
W: https://scrivens.com/about-us/contact-us/

Outside Clinic
T:  0800 60 50 40
E:  info@outsideclinic.com
W: http://outsideclinic.co.uk/contact-us/enquiries-feedback/
2016-17 has been an incredibly busy year for the OCCS. As practices become more aware of what we do, and consumers learn more about the service, we have seen an increase of 45% in complaint enquiries. There are over 22 million sight tests and eye examinations each year. The overwhelming majority of these are an efficient and positive experience for the consumer and the practice. The OCCS are here to help when a complaint arises and on the rare occasion, that the consumer’s concerns cannot be resolved. Just over half of the enquiries received, concern complaints at an early stage and we encourage the consumer to raise their concerns with the practice. If matters cannot be resolved, we are here and I am incredibly proud of the OCCS team’s commitment and dedication to helping find a resolution for both parties, which they are able to do in 98% of the complaints received.  Our annual report will be published shortly and provide more information on the OCCS activity during 2016-17 and what we can learn from these complaints and enquiries going forward.