Optician Awards 2017

Jul 28, 2017
In April, the OCCS had the pleasure of attending the Optician Awards 2017, one of the most exciting and prestigious events of the optical calendar.

We were lucky enough to sponsor the ‘Family Optician of the Year’ award, which recognises all the hard work practices do for families across the UK and Ireland. McCrystal Opticians, based in Dungannon in Northern Ireland, scooped the award in a very deserved win. They show exceptional service for families right across the generations, with a commitment to long term patient relationships and true family values. It was a privilege to honour them with the award. 

Noel McCrystal said of the win: ‘All of us at McCrystal Opticians are absolutely thrilled to be named Family Optician of the Year and it was an honour to fly the flag for Northern Ireland at the ceremony. We believe in delivering leading-edge family eye care and excellence in clinical techniques, including pioneering visual solutions for children and adults with dyslexia and autism spectrum disorders (ASD). For over twenty years we have been privileged to welcome generations of families and are proud to be a valued part of community healthcare for the whole family, from children to grandparents.’
We’d also like to say a huge well done to the other finalists for the Family Optician of the Year award; Barraclough's the Opticians, Bawtry Eye Academy, Cameron Beaumont, Edmonds and Slatter, and Planit Opticians. 

As always, the Optician Awards 2017 was a brilliantly inspiring evening, as 500 guests descended upon Birmingham for the black tie event. Proceeds from the night go to this year’s chosen charity, Blind Veterans UK. 
 
2016-17 has been an incredibly busy year for the OCCS. As practices become more aware of what we do, and consumers learn more about the service, we have seen an increase of 45% in complaint enquiries. There are over 22 million sight tests and eye examinations each year. The overwhelming majority of these are an efficient and positive experience for the consumer and the practice. The OCCS is here to help when a complaint arises and on the rare occasion, that the consumer’s concerns cannot be resolved. Just over half of the enquiries received concern complaints at an early stage and we encourage the consumer to raise their concerns with the practice. If matters cannot be resolved, we are here and I am incredibly proud of the OCCS team’s commitment and dedication to helping find a resolution for both parties. The 2016-17 OCCS Annual Report is now available and provides more information on the OCCS activity during 2016-17 and what we can learn from these complaints and enquiries going forward.