Training and Workshops

The OCCS delivers a number of CET training and workshops around the country throughout the year.

How to Book
If you would like to find out more or book on to one of these events, please contact enquiries@opticalcomplaints.co.uk.



North Yorkshire South Durham LOC

Complaints Management Workshop

Date: 11th September 2017

Time: 7.30pm

Venue: St George Hotel, Durham Tees Valley Airport, DL2 1HR



Wakefield LOC

GOC Practice Standards

Date: 12th September 2017

Time: 7pm

Venue: Holmefield Eating Inn, Wakefield, EF2 8DY



Lancashire and Morecombe Bay LOC

Complaints Management Workshop

Date: 14th September 2017

Time: 7pm and 8.15pm

Venue: Crooklands Hotel, Milnthorpe, LA7 7NW



Cambridge ABDO Event

GOC Practice Standards

Date: 24th September 2017

Time: TBC

Venue: Holiday Inn, Cambridge, CB24 9PH



Essex LOC

Complaints Management Workshop

Date: 26th September 2017

Time: 8pm

Venue: Writtle College, Chelmsford, CM1 3RR



ABDO Event

Complaints Management Workshop

Date: 2nd October 2017

Time: 11.30am

Venue: Manor Hotel, Meridien, CV7 7NH



Specsavers PAC

Responding to Complaints Workshop

Date: 8th October 2017

Time: 3pm

Venue: ICC, Birmingham, B1 2EA



ABDO Event

Complaints Management Workshop

Date: 29th October 2017

Time: TBC

Venue: Bredbury Hall, Stockport, SK6 2DH



Northern Ireland Optometric Society

Complaints Management Workshop

Date: 29th November 2017

Time: 7.30pm

Venue: Park Avenue Hotel, Belfast, BT4 1PB

2016-17 has been an incredibly busy year for the OCCS. As practices become more aware of what we do, and consumers learn more about the service, we have seen an increase of 45% in complaint enquiries. There are over 22 million sight tests and eye examinations each year. The overwhelming majority of these are an efficient and positive experience for the consumer and the practice. The OCCS is here to help when a complaint arises and on the rare occasion, that the consumer’s concerns cannot be resolved. Just over half of the enquiries received concern complaints at an early stage and we encourage the consumer to raise their concerns with the practice. If matters cannot be resolved, we are here and I am incredibly proud of the OCCS team’s commitment and dedication to helping find a resolution for both parties. The 2016-17 OCCS Annual Report is now available and provides more information on the OCCS activity during 2016-17 and what we can learn from these complaints and enquiries going forward.