How the OCCS works
When the OCCS receives your complaint, we shall do all we can to resolve it as quickly as possible.
This may involve:
1. A request for further information from you. The need for us to seek expert advice.
2. A request that you have your eyes examined by a practitioner appointed by OCCS. We will, of course, ask the practice for full information about your case.
Our objective, once all the facts have been established, is to arrive at a solution which will satisfy you and the practice involved. Sometimes, we may find that your complaint may be better dealt with in another way. This might be through one of the professional bodies, for example:
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the General Optical Council
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a Court of Law
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the NHS authorities
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In such cases we will, of course, tell you what to do next.
OCCS
PO Box 219
PO Box 219
Petersfield
GU32 9BY
GU32 9BY
