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Optical Consumer

Complaints Service

Conference 2010

OCCS

PO Box 219

Petersfield

GU32 9BY

Tel: 0844 800 5071 Fax: 01730 265058

Email: postbox@opticalcomplaints.co.uk

Welcome to our web site and we hope that we may be of assistance to you.

We can be contacted at:

Introduction

Opticians in the UK provide an excellent and personal service in supplying the public with spectacles and contact lenses, but if you feel something has gone wrong and you have reason to complain, you should refer to your optician. Usually, when the practice is informed of the complaint a satisfactory solution is agreed, but where this does not seem possible or if you have not had an appropriate response, you may wish to contact the Optical Consumer Complaints Service (OCCS), which may be able to help. See here to learn what we can do.

This website tells you about the services that you can reasonably expect to receive and explains what you should do if you are in anyway unhappy about the services that you do receive. Click ‘Downloads’ to select and view the OCCS Annual Report and forms for use in referring a complaint to the OCCS; or contact us.

Information

Who are we?

We are an independent body set up to try to settle complaints from members of the public who are not satisfied with the goods and services received from a registered optical practice. Your optician will always try to resolve any concern or issues you may have. Of course, it is usual and always preferable for a complaint to be settled by agreement between the parties personally, but if you are not satisfied you have the right to bring the matter to our notice and our experienced staff will try to resolve the issue with you and your optician.