Optical Consumer
Complaints Service
How to complain
If you have a complaint, you should first make it without delay direct to the practice from which you received the item or service in question. The optician will then have the opportunity to sort out the problem straight away. Every registered practice should have a responsible person and procedure in that practice to receive and deal with any complaints that are received.
If you cannot resolve the complaint by a direct approach in a way that is acceptable to you, or if you would prefer to talk to us for an independent view from someone who is not in any way involved with the practice, then you can contact the OCCS as soon as possible after your approach to the practice.
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