Optical Consumer Complaints Service
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The remit of the OCCS is to deal with the contractual element of the supply of spectacles and contact lenses. To investigate a complaint it is necessary  to obtain the Practitioner's observations and we need to send a copy of the letter received from the Patient and to obtain a copy of your records from the Practice.
Under data protection legislation, we must have your authority to keep your details and records on file. A Form of Authorisation for signature and return to us can be downloaded by clicking on an icon below.
Authorisation Form
Authorisation Form
Web Authority.doc
Web Authority.pdf
OCCS Annual Report 2008
Annual Report 2008 - Page 3.pdf
Page 3 - The service to the public & opticians
Annual Report 2008 - Page 7 & 8.pdf
Pages 7 & 8 - Annual accounts - extract
Annual Report 2008 - Page 1.pdf
Page 1 - Introduction
Annual Report 2008 - Page 4.pdf
Page 4 - OCCS objectives
Annual Report 2008 - Page 2.pdf
Annual Report 2008 - Page 5 & 6.pdf
Page 2 - Independent Committee of Management
Pages 5 & 6 - Statistics
OCCS Introduction Leaflet
OCCS Leaflet A5 Web.pdf
OCCS Leaflet A5 Web.doc
OCCS Leaflet A4 Web.pdf
OCCS Leaflet A4 Web.doc
A5 - 4 single pages
A5 - 4 single pages
A4 - Fold version
A4 - Fold version