Accessibility

Accessibility

This website has been designed and built to create a full accessible web environment compatible across all major browsers and devices, therefore making this site as usable as possible for people of all abilities, irrespective of individual abilities and browser type. This statement gives information about accessibility features, and levels of conformance to industry standards.

Text Size
The text on this website has been styled using a non-fixed value in a style sheet. This means that users can easily change the text size using their browser settings. To do this, go to the 'View' menu of your internet browser, select 'Text Size', then change it from the default size of 'medium' to the size that suits your needs. The size of text can also be scaled by pressing [+] and [-] keys whilst holding down control (Windows) and command (Mac).

Documents
A number of documents are available for download from this website including flyers and newsletters. To view PDF files you must have Adobe Acrobat Reader software installed on your computer. This software is available free of charge from the Adobe website. Users with visual impairments who make use of text to speech software may encounter problems when using PDF files. The access.adobe.com website provides tools and information to help make Adobe PDF files accessible to users with visual disabilities.

If you would like to know more about the accessibility measures in place, or have problems using this site please contact us.

 

 

2016-17 has been an incredibly busy year for the OCCS. As practices become more aware of what we do, and consumers learn more about the service, we have seen an increase of 45% in complaint enquiries. There are over 22 million sight tests and eye examinations each year. The overwhelming majority of these are an efficient and positive experience for the consumer and the practice. The OCCS are here to help when a complaint arises and on the rare occasion, that the consumer’s concerns cannot be resolved. Just over half of the enquiries received, concern complaints at an early stage and we encourage the consumer to raise their concerns with the practice. If matters cannot be resolved, we are here and I am incredibly proud of the OCCS team’s commitment and dedication to helping find a resolution for both parties, which they are able to do in 98% of the complaints received.  Our annual report will be published shortly and provide more information on the OCCS activity during 2016-17 and what we can learn from these complaints and enquiries going forward.